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Calling 1800 Numbers in Australia

If you’ve got a phone, you’ve most likely called a 1800 number once or twice in your lifetime.

In fact, if you haven’t, we’d be very surprised.

While the average Australian is probably very familiar with the general purpose of a 1800 number, there are probably still some things about them that you might not know.

Below is everything you need to know about calling 1800 numbers in Australia and from overseas.

Are 1800 Numbers Free To Call?

In short, yes.

Most of the time, 1800 numbers are free to call, provided that the call is made using an Australian landline.

For a long time, 1800 numbers were not free to call from a mobile.

However, with more households using their mobiles as their primary telephonic device, providers all over Australia are removing their charges and making 1800 calls free for users.

Because 1800 numbers are free for callers, though, the charges tend to fall back on the business the 1800 number belongs to.

Here at Telcoworks, we charge our clients by the second rather than by the 30 seconds or minute as our competitors do.

We’ve chosen to operate this way because we don’t believe in outrageous charges and we want our clients to only ever pay for what they’ve used.

That’s what makes us one of Australia’s cheapest 1800 number providers.

Are 1800 Numbers Free From Mobiles?

As mentioned above, in Australia, 1800 numbers are mostly free when called from mobiles.

Of course, it’s at the provider’s discretion whether or not they choose to charge their customers for calling 1800 numbers.

Nowadays though, many consumers are finding they aren’t being charged when calling 1800 numbers in Australia.

If you are unsure whether or not your mobile provider will charge you for making a call to a 1800 number, we recommend contacting them directly to find out.

Some providers that don’t charge users to make these types of calls are:

Virgin Mobile
Telstra
Amaysim
Optus
iiNet
Vodafone
Mate

Are 1800 Numbers Free From Landlines?

Yes, they are. Unlike 1300 numbers, in Australia any 1800 number that is dialled from a landline is free.

As previously mentioned, the cost of the call falls to the person/organisation in which the number is registered.

This differs from a 1300 number, whereby the costs of the calls are split between the caller and the number’s account owner.

If you’ve discovered you’ve been charged for a call to a 1800 number, get in touch with your phone provider and they can assist you in rectifying the error.

Additionally, for more information regarding calling a 1800 number from a landline, you can get in touch with us at Telcoworks, and our friendly team will be able to assist you with any enquiries you may have.

Calling 1800 Numbers From Overseas

So, the good news is that Australian 1800 numbers can be called from phones almost anywhere in the world, provided the account holder has either set up call-routing or their telco is able to support foreign calls.

When calling a 1800 number from overseas, though, it’s important to be mindful of additional fees and charges, as calling internationally typically incurs additional costs.

You might also want to look into your current phone plan as some service providers don’t allow international calls to 1800 and 1300 numbers.

To call an Australian 1800 number from overseas, you can dial:

001 (dial-out international code) +61 (country code) +1800xxxxxx (1800 number).

If You’re Looking For a Transparent Provider With Great Customer Service, Contact Telcoworks Today

From start-ups to national brands, the way you interact with your clients will always be the first step toward running a successful business.

Without clear communication, it can become difficult to win their hearts and sell your products and services.

At Telcoworks, we believe in open communication.

That’s why we make it easy for businesses to connect with their customers by offering hosting plans that are simple, affordable, and flexible.

We keep things clear for our clients so that their businesses can easily do the same.

Create authentic connections with your customers and give your business a boost with Telcoworks.

Explore our simple, affordable & flexible 1800 number plans today.

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Customer Reviews

What our customers are saying

I called to find out how best to use the services that I had paid for and God blessed me with Ash who picked up... I have in the past found this company to have very good customer support people on the phone, but Ash was just a delight - helpful, ensured I got everything I asked answered and was prompt and professional and knew everything without wasting any time... loved it and 10 stars if they were here
Devin from Telcoworks was super responsive, knowledgeable and problem solved to find and offer solutions that worked for my business. Within a few hours he had set up my international telecommunication needs. I am seriously impressed! Cheers Richard M - The Stylesmiths
Signing up for a 1300 number with Telcoworks for our business was so easy. The value for money is outstanding as we have full control through their easy to use portal. The customer service I received from Kristen to setup what we needed through the portals was also very friendly and easy - thank you

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