Calling 1300 Numbers 1300 Number Costs in Australia
With 1300 numbers now being used by most businesses in Australia, it's no surprise that more and more people have questions about how these numbers work. For example, are 1300 numbers free to call, or are there fees? Is there a difference between calling 1300 numbers from overseas and calling within Australia? What about mobiles and landlines?
We know that many businesses are keen to learn more about the call costs and fee variations associated with their 1300 numbers. That's why Telcoworks has put together a list of answers to all of our most frequently asked questions. We'll clarify everything you need to know to ensure your enquiring customers are never faced with unexpected costs when they call your business.
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Are 1300 Numbers Free To Buy?
All 1300 numbers are owned by the Australian Communications and Media Authority (ACMA). You can buy a 1300 number from ACMA starting at $250 or you can rent a free, generic 1300 number plus hosting costs.
Telcoworks offers a wide range of free, generic 1300 numbers that have zero monthly rental fees bundled with our highly popular small business unlimited plan.
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Are 1300 Numbers Free To Call?
In some cases, yes, 1300 numbers are free to call. However, this depends on the caller's phone plan and what charges their supplier implements. The safest way to tell if someone is going to be charged for calling a 1300 number is for them to ask their phone company directly. However, we recognise this isn't always simple. To make things easier, we have outlined the times when a caller can generally expect a call to be free, and when they can expect to incur a charge.
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Are 1300 Numbers Free From Mobiles?
Most of the time, it is free to call a 1300 number from a mobile phone, and all major Australian mobile networks offer 1300-friendly phone plans. With most people now set up on unlimited call plans, many callers are no longer individually charged for dialling any number, including a 1300 number. This can vary depending on your plan, call allowance, and phone supplier, but the majority of people no longer need to worry about 1300 call fees on their current plans.
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Are 1300 Numbers Free From Landlines?
Typically, calls to a 1300 number from a landline will be charged a small fee. Callers can expect this fee to be calculated per call rather than per minute, meaning they can stay on the phone as long as they need without facing excessive charges. Most of the time, landline calls to a 1300 number will not exceed 35 cents per call, but this can vary slightly depending on the caller's provider.
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Calling 1300 Numbers From Overseas
If you want to call a 1300 number from overseas, it is possible to do so. Simply enter the overseas code of the country you're in, followed by the Australian code (61) and then enter the digits of the 1300 number you want to call. Not every country will be able to connect to a 1300 number in Australia; it all depends on the individual country's available technology and network services. Calling from somewhere like the UK, Brazil, or Japan, for example, will almost definitely be successful. Callers in countries like Mongolia or Guyana, however, are less likely to be able to connect.
The fees to call a 1300 number from overseas can vary depending on your provider and whether you're calling from a mobile or a landline. If you are calling from a mobile, the cost to call will be determined by your local network's rates. Australian mobile phones using international roaming will pay according to their provider's roaming charges laid out in their contract.
Mobile costs tend to be much higher than landline costs when calling from overseas. If you must call a 1300 number from outside Australia, we recommend doing so on a landline. International calls from a landline will depend on how the local phone provider's fees and charges are set out. To know exactly what you'll pay before ringing, we advise contacting your provider before calling a 1300 number overseas.
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If You’re Looking For a Transparent Provider With Great Customer Service, Contact Telcoworks Today
From start-ups to national brands, the way you interact with your clients will always be the first step toward running a successful business. Without clear communication, it can become difficult to win their hearts and sell your products and services. At Telcoworks, we believe in open communication. That's why we make it easy for businesses to connect with their customers by offering hosting plans that are simple, affordable, and flexible. We keep things clear for our clients so that their businesses can easily do the same. Create authentic connections with your customers and give your business a boost with Telcoworks. Explore our unlimited 1300 number plans today.
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