How Much Is A 1800 Number? (Cost & Charges Guide)
Discover the ins and outs of what 1800 numbers cost and dive into the various charges for both callers and business owners and uncover the business benefits of opting for a 1800 number.
Explore our toll free number lucky dip and learn how to choose the perfect 1800 smart number for your business needs here.
How Much Does a 1800 Number Cost in Australia?
For caller's, a 1800 number is generally free depending on your provider. It is rare for a Telco company to charge for any outgoing calls in Australia.
For company's, the costs to have a 1800 numbers depends on the call plan that they have selected.
The 1800 number cost is easy to tailor to your scale-up enterprise. You can secure a 1800 number for as little as $20 per month and move to a $40 unlimited plan.
For large corps, call centres, government agencies and sizable not for profits, the Enterprise Plan would suit with extra high call volume services and a near wholesale starter rate of $3.75c per minute. Does 1800 numbers cost money to your callers? Not at all!
We offer a range of plans tailored to suit various business budgets. We offer solutions to answer calls, as well as high volume call plans for more active communication companies receiving inbound calls from free call numbers.
Depending on where your business is in its journey, there is a plan to suit your needs below.
Affordable Starter Plan with Flexible Features
An enterprising business can get started for their first three months for $20 per month, then move to the $40 Unlimited Plan as they scale accordingly.
This covers all calls to mobiles and landline phones with no minimum call rate.
The list of inclusions are:
Unlimited monthly calls (to mobiles and landline, as well)
No bill shock with a set rate fee
No term lock in contracts
Free call back
Easy to divert to mobile
24/7 self-management portal
Virtually 100% uptime, and
Onshore support
High-Volume Plan for Growing Enterprises
If your business needs amplify you may need the high call volume plan with all calls to an Australian landline.
Larger businesses can get started for no monthly fee plus a 3.75c per minute rate, after three months this lifts to a competitive near-wholesale rate of 7.5c per minute.
This plan is for enterprise businesses, corporate organisations, and dedicated call centres. Customers experience zero transfer downtime, a secure and stable network, and near 100% up-time. There are no set-up fees or contracts and onshore support is provided.
Customise Your Plan with Optional Extras
If you are interested in optional extras like simultaneous ring, round robin, or simple IVR, you can get these with an extra cost per call, of $15c per free call.
For a detailed breakdown of fees and to explore our available plans, head over to our pricing page.
How Do Call Charges Work for Both Callers and Account Holders?
Call charges for 1800 numbers are typically free for the caller.
For account holders, charges may include monthly plan fees, included calls, and additional costs for extra features or usage beyond the account holder plan’s limits.
Callers
Callers typically don’t incur any charges, which is an attractive feature for business and mobile phone owners. Costs can vary depending on the plan, so it’s essential to cross-reference this with Telcoworks’ services and plans to get a clear understanding of what the account holder will pay.
Account Holder
As an account holder with Telcoworks, renting a 1800 number comes with specific costs tailored to suit various needs.
Unlimited Promo 1800 Number plan
Ideal for small businesses, priced at $20 per month, inclusive of unlimited calls and Small-Business-Grade call management features. This starts off your plan for three months as a promotion and then you move up to the Unlimited 1800 Number Plan.
Unlimited 1800 Number plan
Suitable for growing businesses, priced at $40 per month, offering unlimited calls and enhanced Small-Business-Grade call management and routing features.
High Call Volume 1800 Number plan
Designed for larger enterprises, priced at $0 per month, includes 3.75c/min call rates for the first three months moving to 7.5c/min. This plan includes Enterprise-Grade call management call routing features with Integrated Voice Response (IVR).
Factors that Affect the Cost of Using a 1800 Number
From service provider pricing to call volume and usage, several elements can impact the overall expenses associated with a 1800 number.
Call Volume, Origin, and Usage
The number of incoming calls received from which device, the origin of the call, and the duration of these incoming calls may impact the overall cost.
Higher incoming call volumes or longer call durations may result in increased charges depending on the chosen subscription, especially if the plan doesn’t include unlimited calls.
Australian 1800 numbers are accessible from phones across the globe, provided the account owner has arranged call-routing or their telecommunications company supports international calls.
It’s important to consider extra fees when dialling a 1800 number from abroad, as international calls typically come with added expenses.
It’s advisable to review your current phone plan, as certain service providers may prohibit international calls to 1800 numbers.
To reach an Australian 1800 number from overseas, dial:
001 (international dial-out code) +61 (country code) +1800xxxxxx (1800 number)
Additional Features and Services
Opting to pay for extra features like call forwarding, voicemail, or advanced call management system solutions can add to the overall cost of using a 1800 number.
These optional services can enhance the functionality and efficiency of your mobile calls intake and business communications but may come with additional charges depending on your pricing model.
Call Routing and Features
Choosing additional features like vanity numbers (or memorable numbers which are typically more costly) call forwarding and voicemail can add to the overall cost of your 1800 number.
While these features enhance communication and encourage customers, it’s essential to consider their cost and choose options that offer the best value for your business.
Choosing a telecommunications provider that offers these as inclusions at a set fee within a plan is best.
Benefits of Having a 1800 Number for Your Business
Using 1800 numbers can greatly benefit your business by offering a free way for customers to connect, improving communication and client management.
Telcoworks offers easy setup and affordable plans tailored to different business needs.
Our 1800 number plans include a range of features suitable for startups, enterprises, government call centres, and nonprofits.
Our plans are budget-friendly and include:
Effective business solutions without needing extra software or hardware
Simple call diverting to various platforms, including mobiles, landlines, and IT-managed systems
Cloud-based call management
Optional detailed call reporting
Professional Image
Renting 1800 smart numbers gives your business a professional and established image, making it easier for customers to trust and recognise your brand.
They give legitimacy and trust with a perception that the organisation has ample resources to service their customers.
Additional Branding Tool
Repetition of an easy to consume, inbound number can lend more memorability to a brand. This can be further enhanced to make all the difference to perception if the company chooses a vanity number.
Nationwide Reach
With a 1800 number, you can reach customers from all across Australia without any geographical restrictions on local calls, allowing you to make/receive national calls and expand your customer base and market reach.
Cost-Effective for Callers
1800 numbers are free for callers within Australia, making it more appealing for customers to contact your business inbound number, leading to increased call volumes and potential sales opportunities.
Are there any Free 1800 Numbers to Purchase in Australia?
Yes, some service providers in Australia offer free 1800 numbers. These free numbers often just need to be hosted in a plan.
Lucky Dip Numbers
Telcoworks provides a selection of 'lucky dip' toll free numbers, offering the advantages of a 1800 number at budget-friendly prices. The process is straightforward:
Pick from our available Free 1800 Lucky Dip Numbers.
Select your 1800 number hosting plan.
Fill in your business information.
Test your new 1800 number with a trial call.
How to Choose the Right 1800 Number for Your Business
Choosing the right 1800 number for your business is a crucial decision that can impact your branding, customer perception, and communication efficiency.
Here are some key factors to consider when selecting an 1800 number.
What Types of 1800 Numbers Are There?
There are two types of 1800 numbers - 'memorable flash numbers' and 'free pool numbers', each with its own advantages.
Telcoworks assists in comparing the two types to make the best decision for your business needs.
1800 Free pool numbers: Ideal for start-ups, these 1800 numbers are more affordable but may lack distinct memorability.
1800 Premium numbers: These are hand-picked 1800 numbers, ideal for small business with enhanced memorability.
1800 Flash numbers: These are highly memorable 1800 numbers, ideal for businesses seeking high value branding & marketing.
Memorability
Opt for a number that is easy to remember and resonates with your brand or business name. A catchy and memorable phone number can make it easier for customers to recall and contact you.
Relevance
Ensure the number aligns with your business’s industry and will speak to your target audience.
For instance, a number with specific digits related to your industry or services can help in creating a stronger connection with your customers.
Features and Flexibility
Consider the features offered by different service providers, such as call and routing options, voicemail, and other call reporting tools.
Costs
Evaluate the pricing plans and charges associated with different 1800 numbers and look for a plan that offers a good balance between cost-effectiveness and the features you require.
By carefully considering these factors, you can choose the right number, a 1800 number that not only meets your business needs but also enhances your brand’s image and customer engagement.
Grab a 1800 Number for your Enterprise Today
Secure your business's communication needs by obtaining a 1800 number today.
Whether you're a small startup or a large enterprise, having a dedicated 1800 number can streamline customer communication and elevate your brand’s professionalism.
With Telcoworks' range of affordable plans and tailored call features, you can easily find the perfect 1800 number solution to suit your enterprise’s needs. We can provide a comprehensive service for every touch-point your business requires with your inbound call service.
Frequently Asked Questions
Does it Cost to Call 1800 Numbers?
No, callers in Australia do not incur any charges when calling 1800 numbers. These calls are free from both landlines and mobile phones within Australia.
Is it free to call 1800 numbers?
Yes, 1800 numbers are free for callers within Australia. There are no call charges associated with dialling these numbers from either landlines or mobile phones.
Do You Get Charged for 1800 Calls?
No, callers are not charged for making calls to 1800 numbers in Australia. These calls are toll-free, free calls meaning there are no costs associated for the caller.
How Do I Get a 1800 Number in Australia?
To obtain a 1800 number with Telcoworks, simply visit our Apply page on our website. Choose from our range of plans tailored to suit various business needs, and follow the easy steps to set up your account.
Can I Transfer My Existing 1800 Number to Telcoworks?
Yes, Telcoworks offers number porting services, allowing you to transfer your existing 1800 number from another provider. Our friendly team will assist you through the seamless transfer process, ensuring minimal downtime and uninterrupted service for your business.
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